Our Quality Policy
From the very first day INNOVA POWER CONCEPT was established, we have always sought to prioritise quality in our interactions with our esteemed client base. We strive to provide services relating to IT project management, development, integration of IT solutions and the provision of associated support in a manner that is both respectful and considerate of our clients’ needs.
Customer satisfaction is our top priority in order to gain their trust and loyalty.
We have drawn up our quality policy based on our internal and external context, and the following strategic priorities:
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- 1. To be constantly attentive to our customers’ needs and ensure continuous improvement in the quality of our services, particularly in terms of responsiveness.
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- 2. To ensure that we always have a competent and motivated team.
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- 3. To ensure the profitability of our activities and the development of our customer portfolio in order to guarantee our long-term future.
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- 4. Continuously improve and optimise our operations through the development of our information system and the sound management of our resources.
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- 5. The organisation will be steered through the QMS and continuously improved by engaging all staff.
Management is committed to ensuring that the strategic axes on which the quality policy is based underpin all company activities. To this end, it is committed to meeting the applicable requirements and to continuously improving the effectiveness of the Quality Management System.
Mr. Zied BOUDRIGUA
CEO